Ordered a trailer with a 20 week lead time. Ok fine. Covid has screwed us all.

It finally arrived after 24 weeks. Stuff happens. They call me and explain cost of the trailer has increased in that 20 week time and they don’t want to lose money on it. I’m a business owner so I understand and agree to a price increase because support small businesses to get them their profit margins they wanted. It seemed fine cause I was still getting the trailer I ordered and wanted.

I drive 4 hours and waste about $50 in fuel to get it.

I arrive and speak to the guy at the counter and we walk out to the lot to go look at it finally. As we are walking to the line of trailers I notice that there isn’t a single silver trailer in the line. I bring it up and he says “oh they sent black instead.”

They don’t just send black. You ordered the wrong color. Especially since there is gray and white available as well.

Well thats a problem, cause if I’m buying a brand new trailer I want the color I ordered.

All they could do is give me my deposit back. No other trailers availible. And I wasted another 4 hours of my life and more in fuel driving back.

Sucks because I was going to also buy a dump trailer and more.

Do not reccomend.

1 Star rating from William DeYoung

More customer reviews

skinner343
There was a factory glitch with the break adjustment on one axle and only one hub not both. Called Jace and they took care of everything!!.. Jace… Read more
T. S.
Jacob went above and beyond helping me find a trailer. I highly recommend the company and be sure to ask for Jacob.
Elijah Parks
These guys have been great to work with highly recommended
Mark Beers
These guys are great. Quality products and fantastic service
keith chandler
Drove almost three hours to pick up the trailer I was wanting. It was worth the trip! I did have to wait a little bit, but only because they were so… Read more
UnNamed8th
Great people, great, customer service, very helpful.
Chad Jensen
Well built trailers. Durable and a lots of nice features. Fair prices for the value.
RiverValleyArborist
Rita Mitchell
Nice group of guys. Totally satisfied with our trailer. Thanks Kyle and Zach.
Danielle Cone
Love these guys. They are the best and manufacture the best product. Reid is the best.
Hidden LakeWinery
Luis Serrano
Good customer service. Answered all my questions. Never pressured to get anything. I did walk out with a trailer. Good options.